Support

If you’re a user of the Tapico Sandbox or Production environments, you can raise a support ticket with us from our platform’s user interface.

Just click “Support” on the left menu to be taken to our help centre.

Our help centre is linked to both our sandbox and production platforms. You’ll will be asked which one you want to raise a support ticket about.

This selection process ensures that when you are in our help centre you can see all the tickets you and your company have raised across both platforms. After you select the platform, you’ll be taken to our help centre homepage where you can raise a new support ticket or check on the existing tickets you and your company have raised with us.

Raise a Ticket

There are 4 ticket Types (options) you can choose from:

  • Bug - for reporting a technical issues being experienced

    • Production Down

    • Production Impaired

    • Non-Production Issue

  • Feature Request - for suggesting new features you want

  • Billing Query - for any questions relating to licencing and billing

  • General Support - for anything that doesn't fit into the three categories above

Just describe your issue as best you can and we’ll get back to you as soon as possible.

Our business hours are Monday - Friday, 08:00 - 20:00 GMT. During this time you can expect a response to Bugs, General and Billing Requests within 1 hour.